Front Desk Agent (Reception)
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Job Description
Do you have a passion for hospitality and creating memorable first impressions? We are looking for friendly, professional and service-oriented Front Desk Agents to welcome our guests and deliver exceptional experiences from check-in to check-out.
Key Responsibilities:
• Welcome guests warmly and complete check-in and check-out procedures efficiently.
• Handle guest enquiries, requests and complaints professionally.
• Process reservations, payments and billing accurately.
• Maintain guest records and ensure data accuracy.
• Promote hotel facilities and services to enhance the guest experience.
• Work closely with other departments to ensure seamless guest stays.
• Deliver exceptional service in line with Radisson standards.
Requirements
Function: Customer Service
Experience Level: Entry Level