Microsoft Infrastructure Engineer
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Job Description
We are seeking an experienced Technical Support Engineer to join a Microsoft infrastructure and workplace technologies team. The successful candidate will be responsible for the administration, support, enhancement, and modernization of a large Microsoft estate, delivering both project-based initiatives and Level 2/Level 3 operational support. The role combines hands-on technical delivery, infrastructure modernization, security improvements, automation, and stakeholder engagement.
Key Responsibilities
• Administer and support Microsoft server and cloud technologies.
• Lead and contribute to infrastructure modernization projects.
• Deliver Active Directory upgrades and tiering initiatives.
• Manage business continuity planning for Active Directory environments.
• Lead migration of Windows Server environments to newer operating system versions.
• Support and maintain Windows imaging solutions using Microsoft Deployment Toolkit (MDT).
• Drive migration initiatives including:• On-premises file shares to OneDrive
• Public folders to Exchange Online
• Infrastructure modernization projects
• Act as a Global Administrator across the Microsoft 365 platform.
• Manage and support:• Exchange Online
• Microsoft Teams
• SharePoint Online
• Microsoft Defender
• OneDrive
• Entra ID
• Resolve complex Level 2 and Level 3 support incidents.
• Implement and govern Group Policy (GPO) configurations.
• Continuously improve security controls and endpoint protection.
• Identify and implement automation opportunities using PowerShell and Microsoft technologies.
• Produce and maintain high-quality technical documentation.
• Collaborate with internal teams, vendors, and third-party support providers.
• Present technical proposals and recommendations to governance and architecture review boards.
Requirements
Department: Public Sector & Utilities (Ireland)
Function: Consulting
Experience Level: Mid-Senior Level