Supplier Onboarding Support Agent with Spanish
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Job Description
Key Responsibilities:
• Respond to Supplier Onboarding tickets (“Contact Us”) and support interactions captured in Pega.
• Provide navigation and process support across Ariba SLP and Relish.
• Guide suppliers through standard onboarding steps, form completion and documented data requirements.
• Conduct supplier walkthroughs for standard onboarding scenarios, including scheduled support where language or process assistance is needed.
• Provide basic field guidance when selection logic is documented and does not require interpretation of a non-standard business scenario.
• Resolve common invitation, access, login, navigation and form-completion issues.
• Provide onboarding status updates and explain the documented next action required to progress the request.
• Identify missing information and clearly communicate what the supplier needs to provide.
• Use approved knowledge, decision trees and scripts to provide consistent support across regions and languages.
• Escalate non-standard setup questions, urgent requests, stuck/problematic onboarding and issues requiring business-rule interpretation to Regional Tier 2 Supplier Onboarding.
• Capture complete ticket notes, issue category and disposition in Pega to support handoff quality, reporting and continuous improvement.
Requirements
Function: Accounting/Auditing
Experience Level: Associate