Asst. Customer Service Officer
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Job Description
ABOUT YOUR ROLE
• As an Assistant Customer Service Officer, you will focus on providing excellent service by managing customer inquiries and processing orders accurately. You will collaborate closely with internal teams to ensure customer satisfaction and support efficient business operations.
YOUR RESPONSIBILITIES WILL INCLUDE
• Manage and respond to customer inquiries via email, phone, and other channels in a timely and professional manner.
• Handle order processing and system updates within the required time frame.
• Coordinate with production, warehouse, and logistics teams to ensure on-time delivery.
• Assist to monitor the inventory level and prepare sales related reports (e.g. daily sales report).
• To assist, back up and provide support to other team members.
• Samples arrangement.
Requirements
Department: Customer Service & Support
Function: Customer Service
Experience Level: Entry Level