Productivity & Engagement Assistant Manager
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Job Description
Get to Know the Team
Grab Rental Bali is an integral part of the Grab ecosystem. It manages our rental fleets across Bali. These fleets range from internal combustion engine (ICE) vehicles to eco-friendly Electric Vehicles (EVs) and include both 2-wheel (2W) and 4-wheel (4W) options.
We are dedicated to empowering our Driver-Partners. We provide them with equal access to safe, reliable, and high-quality vehicles. Additionally, we create exceptional travel experiences for everyone, from local residents to global visitors across Bali.
Get to Know the Role
The Productivity and Engagement lead will manage driver productivity, retention, payment collection, and fleet risk management in Bali.
You will be critical to improve driver activity and reduce driver churn and overdue payments. It also protects rental assets through geofence and security monitoring, minimizes financial losses from arrears, repossession, and litigation, and ensures execution of productivity and recovery programmes.
The Critical Tasks You Will Perform
• Develop strategy and monitor churn, overdue, and productivity targets, monitor Goals, identify underperforming drivers, maintain dashboard and SOPs.
• Organize driver engagement to implement coaching, quality improvement, and retention programms.
• Manage financial governance for payment collection and escalate overdue payment
• Manage asset security and recovery for geofence, monitor units outside designated areas, follow up on violation, and coordinate repossession or recovery.
Requirements
Function: Customer Service
Experience Level: Associate