Program Specialist II

Candidates must be able to work in a hybrid capacity from one of our office locations in Troy, MI, or Tempe, AZ.

The Program Specialist II serves as a strategic partner to client hiring managers and staffing vendors, 

providing advanced consultative support throughout the contingent labor lifecycle. This role expands on the 

Program Specialist I responsibilities by proactively identifying process improvements, mentoring junior team 

members, and driving supplier performance. The Program Specialist II is expected to manage more complex 

requisitions and provide data-driven insights to enhance client satisfaction and operational efficiency.

Essential Functions:

Strategic Client Engagement

• Lead requisition intake sessions with hiring managers, offering consultative guidance on market 

trends, rate benchmarking, and talent availability.

• Anticipate client needs and proactively recommend sourcing strategies.

• Build long-term relationships with key client stakeholders to understand evolving business needs.

Process Optimization and Reporting

• Analyze requisition and fulfillment data to identify trends and recommend process improvements.

• Develop and deliver customized reports and dashboards for clients and internal stakeholders.

• Ensure compliance with client-specific policies and procedures.

Supplier and Worker Oversight

• Evaluate supplier performance using KPIs and recommend corrective actions or recognition.

• Lead quarterly business reviews with suppliers.

• Oversee complex worker assignment changes and ensure data integrity across systems.

Mentorship and Team Collaboration

• Provide guidance and support to Program Specialist I team members.

• Share best practices and contribute to training initiatives

Department: NORTH AMERICA
Function: General Business
Experience Level: Associate