Order Management Representative
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Job Description
What You'll Do
Job Responsibilities:
• Process purchase orders received from Arista’s partners and end-customers and produce commensurate Arista Sales Orders.
• Ensure proper and accurate shipping logistics
• Perform requisite review of key terms on customer and partner purchase orders to ensure accuracy and adherence to existing contractual and pricing agreements
• Follow-up on customer related issues, including processing RMA requests.
• “Support Attach” - Ensure that purchase orders from customers and partners include requisite product support for the switches on their orders.
• Maintain thorough and accurate installed customer base and service contract information.
• Collaborate with the Sales team to understand any special customer issues and situations.
• Develop and maintain understanding of the channel sales model, direct sales model and partner effectively with Distributors and Resellers.
• Clearly understand all product offering, subscription and renewal licensing models.
• Timely resolution of backlogged orders, and tracking of order cancellations to ensure accurate processing.
• Other duties/projects when required; particularly to help achieve SOX compliance
Requirements
Department: Customer Support
Function: Sales
Experience Level: Mid-Senior Level