Quality Manager - New Berlin, WI.

POSITION SUMMARY                                       

The Quality Manager leads the Service Supply Organization quality function, establishing process discipline, ISO 9001:2015 compliance, and continuous quality improvement. This role supervises quality staff, manages the complete non-conformity process, owns the Quality Management System, and drives cross-functional accountability for quality outcomes

• RESPONSIBILITIES:
• • • Manage the complete non-conformity process, including investigation, root cause documentation, corrective action, and closure verification; establish metrics and trending
• Lead cross-functional process improvement initiatives to reduce quality costs and cycle time
• Manage quality metrics, KPIs, and reporting to leadership; establish quality performance targets
• Coordinate with Manufacturing Engineering on process capability studies and design improvements
• Supervise quality staff; ensure technical competency and adherence to QMS standards
• Create and maintain documents critical to the Quality Management System, including process documentation, version control, and training materials
• Manage the Document Control process, including creation, control, and retention in accordance with ISO 9001:2015
• Perform internal audits of all processes established within the QMS and develop appropriate documented information per ISO 9001:2015 requirements
• Manage the Training process, including training records for QMS-related documents and staff competency tracking
• Attend and/or host Management Review Meetings in accordance with ISO 9001:2015 and establish continuous improvement actions
• Work directly with various departments to establish and continually improve processes and customer satisfaction
• Perform other duties as assigned

Function: Other
Experience Level: Not Applicable