Business Process Governance Specialist

Western Digital's Global Supply Chain Organization (GSCO) is building a Business Process Governance (BPG) program — a new, centralized governance function responsible for the integrity, currency, and audit-readiness of all business processes and procedures across the full GSCO. This program replaces fragmented, function-by-function documentation practices with a single, durable governance model that keeps policy and operational practice in sync, satisfies Internal and External Audit control requirements, and creates a standing mechanism for continuous improvement and digitalization.

The Business Process Governance Specialist is a core member of the BPG team, working directly under the BPG Program Lead. This role is responsible for executing the operational backbone of the program — procedure lifecycle management, audit control mapping, adherence assessment, governance tooling operations, training coordination, and continuous improvement tracking — across six GSCO functions and an active library of approximately 72 governed procedures.

This is not a content authorship role. Procedure content is owned and written by functional SMEs. The BPG Specialist is the governance engine: ensuring every procedure has a named owner, is mapped to its audit controls, is reviewed on schedule, and reflects operational reality.

Note: One of the three BPG Specialist hires will be designated as the Governance Technology & Operations lead based on candidate profile and experience, with additional responsibility for tooling selection support, IT project coordination, and platform administration.

Essential Duties and Responsibilities:

Procedure Lifecycle Management

• Inventory, assess, and classify all GSCO procedures across assigned functions using established BPG framework standards
• Assign and confirm named procedure ownership in coordination with Functional VPs and their designated POCs
• Manage the full procedure lifecycle: intake, review scheduling, version control, approval routing, publication, and archival
• Identify and document procedure gaps; hand off gap remediation packages to functional owners with templates, standards, and deadlines
• Escalate missed review deadlines per the BPG escalation framework
• Apply the governance model to the procedure library across all assigned functions
Audit Control Mapping & Readiness Support

• Map all assigned procedures to applicable audit controls (Internal Audit, BCMS, IMS) using the BPG control mapping standard
• Maintain the procedure-to-control mapping registry; keep it current through procedure reviews and audit activity
• Support pre-audit readiness reviews with Functional Owners; surface documentation gaps before audit windows open
• Maintain audit intake log; route audit evidence requests to the appropriate Functional Owner with SLA clock initiated
• Track SLA compliance by Functional Owner; escalate misses per program framework
• Capture lessons learned post-audit; contribute findings to framework refinement.
Governance Tooling Operations

• Operate the BPG governance platform as the day-to-day system administrator: document repository, approval workflow, version control, audit trail, and automated review reminders
• Configure tooling for each function
• Ensure access controls are maintained in alignment with the ownership model
• Identify and escalate tooling gaps or workflow failures
For the Governance Technology & Operations designated hire — additional responsibilities:

• Lead the governance tooling evaluation and selection process in partnership with IT
• Define and document BPG tooling functional requirements for IT engagement
• Project-manage the tooling implementation from selection through go-live
• Serve as the primary BPG liaison to IT for platform configuration, enhancements, and issue resolution
• Own platform administration ongoing post-implementation
Review Cadence & Training Coordination

• Set, schedule, and track procedure review cadences weighted by risk across assigned functions
• Trigger training cycles tied to procedure review schedules; assign training to named owners and super-users
• Track training completion rates; escalate overdue completions per program framework
• Report training status to functional leads and BPG Program Lead
Continuous Improvement

• Surface efficiency, automation, and digitalization opportunities identified through procedure review and adherence assessment activity
• Synthesize and document CI opportunities; route to appropriate functional leaders via BPG Program Lead
• Track CI opportunities through to resolution; maintain CI KPI inputs (volume and resolution rate)
• Collaborate with Functional Owners to define and design procedure and process improvements where assigned
Pilot Execution & Rollout Support

• Execute BPG pilot activities in Sourcing P2P (Phase 1) including procedure inventory, gap identification, control mapping, tooling configuration, and training coordination
• Support pilot retrospective; contribute to framework documentation updates
• Extend framework function-by-function as rollout progresses

Function: Supply Chain
Experience Level: Mid-Senior Level