CALL ROUTING - BOSCH REXROTH SPECIALIST
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Job Description
The Rexroth Specialist serves as a first-level point of contact for Bosch Rexroth customers, identifying customer needs, providing world-class customer service, and routing inquiries to the appropriate Rexroth resource. The role also supports standard order entry, quotations, data entry, CRM documentation, and other customer service activities as required.
• Communicate quotes to customers via phone, email or chat
• Document calls/cases in a CRM (Customer Relationship Management) tool.
• Input order entries and purchase orders into SAP system
• Answering phones from customers professionally, clearly, with effective communication and urgency.
• Responding to customer inquiries and complaints with patience.
• Researching required information using available resources.
• Work closely with the DCUS Bosch Rexroth Team to manage and continuously improve resources for quick responses.
• Routing inbound calls to the appropriate resources.
• Minor technical troubleshooting
Requirements
Function: Finance
Experience Level: Associate