Senior Manager - Program Management

The role:

• As part of the R&D; Ops team, the Sr. Manager, Launch Readiness be partnering with Product, Engineering, and GTM teams to ensure a consistent, scalable framework for taking products from readiness through launch. This role will lead a team and report to the Sr. Director, R&D; and Ops.
• The biggest impact will come from someone who can build a process from the ground up, not just operate within an existing one — someone with a strong understanding of operational readiness and has worked closely with GTM functions such as Marketing, Sales, Technical Resources, Professional Services, and Support.
• The ideal candidate can fearlessly jump into ambiguity, quickly assess business needs, identify gaps in process or content, and turn problem statements into prioritized, well-executed plans. 
• Prior experience operating in global, cross-functional, collaborative environments — ideally within a product organization — will provide the foundation to succeed in this dynamic, high-impact position, which also carries direct people leadership responsibility.
• This is a hybrid role, based in office 3 days per week, with quarterly travel to India (optional).
What you’ll do:

• Design, build, and own the Launch Readiness process end-to-end — establishing the framework, milestones, and governance that don’t yet exist today, and scaling it into a durable, org-wide operating model.
• Lead and develop a team, setting direction and building out the function’s structure and responsibilities.
• Work with functional business owners to rapidly assess business needs, define options, and translate requirements into deliverables and timelines.
• Develop and manage detailed plans that account for requirements, constraints, dependencies, and resources across cross-functional readiness efforts.
• Drive successful execution of deliverables against milestones and objectives while managing scope, schedule, and quality.
• Provide structure and process without compromising execution speed.
• Work within a matrixed organization across cross-functional teams at Freshworks to execute and deliver against the plan.
• Aggregate, organize, and communicate program and project status to internal stakeholders and leadership, up to executive and board level.
• Leverage change management best practices to drive adoption of the launch process org-wide, embedding it as the standard operating model across teams.
• Leverage AI and automation to scale the process and streamline reporting, reducing manual overhead across cross-functional teams.
• Manage risk proactively, partnering with colleagues to ensure the right decisions happen at the right time and plans adjust intelligently as goals and requirements shift.

Function: Other
Experience Level: Mid-Senior Level