Total Quality Manager

ABOUT YOUR ROLE:

You have direct reports, GPS and disciplinary responsibility. You should provide leadership and direction

for all Safety, Quality, Service, Productivity and Cost Reduction objectives and goals within an assigned

area of the facility while meeting internal and external customer needs. With general guidance from

functional management, responsible for providing team leadership to a customer-focused team or group

of teams committed to increased quality and productivity.

YOUR RESPONSIBILITIES WILL INCLUDE:

*Employee Development & Management

● Train and provide development opportunities for staff. Ensure annual goals are complete and

communicated. Ensure Global Performance Management System is up to date and regular feedback

is provided to staff members.

● Monitor and evaluate team members, and adjust training where needed.

● Attract, retain and develop high potential talent.

● Model and promote the Corporation’s Code of Business Ethics and Values.

● Perform general management duties, exercising usual authority concerning staff, performance

appraisals, promotions and terminations. Responsible for training and development of subordinate

staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring

consistent application of organizational policies. Maintain all timekeeping, overtime and vacation

records and schedules.

● Act as a team role model and change-agent. Positively lead and influence team members to partner

together to achieve individual and business goals.

● Coordinate team efforts, create and manage a regional strategy and team operating plan.

Operations

● Directly supervises employees in a Site. Monitors work, alters schedules to meet unforeseen

conditions, controls load factors and flow of work to ensure maximum use of available capacity and

effective use of labor, tools and equipment.

● Design and implement operations improvement strategies for safety, cost, quality, training, inventory,

and services.

● Analyze and draw information for daily operational needs and improvement for the team. Provide

prompt problem solving for key issues.

● Responsible for key operational measures within the business unit (service, quality, productivity, cost,

safety).

● Supervises the daily work schedules of warehouse employees involved in performing a combination

of: shipping, receiving, loading and unloading trucks, stacking, picking, packing and palletizing finished

products. Determines space requirements for storage and schedules delivery and distribution of

products, parts, and accessories to achieve distribution objectives and meet customer requirements.

Prepares and analyzes inventory reports to identify slow-moving and/or surplus stock.

● Cultivates and reinforces appropriate group values, norms, and behaviors. Identifies and analyzes

problems, plans, tasks, and solutions.

● Represents the team, presenting team suggestions and recommendations on processes and

procedures in accordance with organization cost, quality, and productivity goals.

● Maintain quality control processes to ensure products/services meet quality standards; lead

implementation of process improvements. Drive improvement strategies in all key metric areas;

manage production flow, staffing schedule and resources to budget and plan.

● Ensure best practices and standard operating procedures are being followed by conducting frequent

business audits.

● Lead 5S activities, housekeeping, and recycling programs. Lead the efforts to create a safety

conscious environment; be actively involved in safety initiatives. Lead monthly safety meetings and

daily safety huddles.

● Collaborate with other functional areas to resolve problems and develop improved manufacturing

processes. Make efforts to reduce manufacturing waste and process complexity.

Department: Quality
Function: Production
Experience Level: Not Applicable