Digital Operations Support - Freelance Role

As a Digital Operations contingent worker, you will provide hands-on support to the team during a period of increased delivery workload. You will assist with the planning, setup, configuration, testing, and day-to-day delivery of digital platforms used across our events, helping ensure that attendee, exhibitor, speaker, and organiser experiences are set up accurately and delivered smoothly.

This is a 6 month assignment, with potential to extend, focused on execution and delivery support. You will work closely with internal show teams and external suppliers, coordinate inputs and timelines, complete platform configuration and quality checks, support users where required, and help the Digital Operations team manage multiple events and platform workstreams during a busy delivery period.

• Platform Setup & Coordination:• Support the end-to-end setup, configuration, and delivery of digital event platforms, including attendee-facing applications, content and session-management tools, exhibitor solutions, and other supporting event technologies.
• Coordinate with internal teams to collect and validate the information, content, data, and requirements needed to configure platforms accurately and on time.

• Stakeholder Engagement:• Work with show teams as a day-to-day delivery contact, providing progress updates, following up on outstanding inputs, and helping resolve routine platform or configuration issues.
• Coordinate with relevant business teams and technology suppliers to ensure platform setup and deliverables remain aligned with event requirements and agreed timelines.

• Training & Support:• Support internal users, speakers, exhibitors, and other stakeholders in understanding and navigating relevant digital platforms where required.
• Assist with onboarding, user guidance, platform instructions, and basic troubleshooting to support smooth adoption and usage.

• Quality Assurance & Compliance:• Carry out functional checks and user-journey testing to ensure platform configuration, content, data, permissions, and key features are working as expected before launch.
• Support issue tracking, follow-up, and readiness checks in line with agreed delivery standards and event timelines.

• Performance Tracking & Reporting:• Support the collection of basic usage, delivery, and platform performance information where required.
• Capture recurring issues, lessons learned, and improvement opportunities to support smoother delivery across upcoming events.

Function: Strategy/Planning
Experience Level: Associate