Customer Care Agent (English and French)

WHAT YOU WILL BE WORKING ON

Main challenge

We are hiring a Customer Care Agent to support players of Disney Dreamlight Valley and ensure high-quality, timely resolution of customer requests. This role plays an important part in delivering a positive player experience, maintaining player satisfaction, and ensuring excellent service quality.

What it means on a daily basis        

• Handle customer requests via tickets, with potential phone support, in English and French
• Investigate and resolve issues using internal tools and knowledge bases
• Track, document, and follow up on cases until full resolution
• Escalate complex or technical cases to relevant teams when needed
• Identify recurring issues and contribute to improving support processes and templates
What success will look like                

• Fast and accurate resolution of customer cases with a strong focus on quality
• High level of customer satisfaction and service consistency
• Effective workload management and strong prioritization skills
• Active contribution to improving support workflows and reducing recurring issues
Who you would be working with

You will work closely with the Customer Care team, Lead Customer Care Agents, and Responsible Agents to ensure excellent support for our players.

Your recruitment journey

• Recruiter interview
• Test
• Team interview with Hiring Manager and Language Speaker in English and French
Where this role can take you

This role offers growth in seniority, allowing you to deepen your expertise in customer care, player support, and operational excellence within a global gaming company.

Department: CUSTOMER CARE
Function: Customer Service
Experience Level: Associate