Staff Inbound Product Manager - Hill Climbing Product and Customer Instance Program
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Job Description
About the role
AI Specialists don’t get better by accident. Hill climbing is how we improve them. We test against real customer environments, find what’s failing, fix it, and test again. Now we want every AI Specialist team to climb this way, faster, and without needing us to run it for them. You’ll own the product and the program that make that happen.
What you’ll do
• Own the hill climbing product roadmap and scale it across our priority AI Specialists and beyond.
• Run the customer instance program with our business units and product teams, expanding access to real customer environments so every specialist is tested where it actually runs.
• Cut the loop time from a shipped change to a clear, actionable quality verdict from weeks to days.
• Convert eval findings into prioritized fixes with specialist product teams, and stay with those teams until the fixes ship.
• Turn hill climbing into a method product teams can run on their own, with the tools, guides and defaults to do it well and without heavy support from our team.
Requirements
Department: Product
Function: Engineering
Experience Level: Not Applicable