Credit Operations Analyst
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Job Description
About the Role
We are looking for a bilingual Credit Analyst with experience in credit operations, loan origination, underwriting, and credit risk to support Thredd’s clients. This role combines credit process knowledge with B2B account support, operational issue resolution, and ongoing client communication.
The successful candidate will manage multiple client accounts, investigate credit-related operational issues, and coordinate with internal teams to deliver accurate and timely resolutions that meet client expectations.
Key Responsibilities
• Support clients across credit operations, including loan origination, underwriting workflows, credit decisioning, credit risk processes, and collections.
• Manage a portfolio of B2B client accounts, balancing competing priorities and maintaining consistent follow-up on open issues.
• Investigate operational incidents, document findings, and coordinate escalations with engineering and other internal teams.
• Track support tickets through resolution using Jira or similar tools, providing clear updates on progress and outstanding actions.
• Support issues involving credit reporting agency integrations, APIs, and system configurations.
• Review system logs and interpret basic technical information to assist with troubleshooting.
• Participate in regular meetings with client subject matter experts to review issues, clarify requirements, and align on priorities.
• Maintain accurate records and resolution reports, ensuring service delivery meets agreed standards and client expectations.
• Communicate with clients in English and coordinate with internal teams in Spanish.
Requirements
Function: Management
Experience Level: Mid-Senior Level