Chief of Staff – Office of the Chief Information Officer (CIO)

The Chief of Staff to the Chief Information Officer (CIO) serves as a strategic advisor, trusted partner, and execution leader responsible for advancing the CIO's strategic agenda and ensuring operational effectiveness across the enterprise technology organization.

This position plays a critical role in translating enterprise business priorities into actionable technology strategies, coordinating cross-functional initiatives, driving financial and operational accountability, and accelerating organizational transformation.

The Chief of Staff partners closely with technology leadership, business unit executives, Finance, Human Resources, and enterprise shared services to ensure technology investments, capabilities, and resources are aligned with business outcomes.

The successful candidate will bring a combination of strategic thinking, executive communication, financial acumen, technology fluency, and strong program execution capabilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• CIO Strategy and Executive Leadership Support• Serve as a strategic advisor and trusted partner to the CIO, supporting enterprise technology strategy, priorities, and executive decision-making.
• May translate the CIO's vision into measurable strategic initiatives, operational objectives, and execution roadmaps.
• May lead the development and coordination of annual technology strategic plans, operating priorities, and organizational performance objectives.
• Prepare executive presentations, board materials, strategic communications, and leadership briefings.
• Represent the CIO in designated leadership forums, governance meetings, and cross-functional discussions.
• Ensure alignment between enterprise technology priorities and the organization's business growth, profitability, and transformation objectives.

• Technology Governance and Operating Model• Establish and manage the CIO operating cadence, including executive leadership meetings, strategic reviews, operational performance discussions, and quarterly business reviews.
• Manage standardized governance processes for strategic initiatives, investment decisions, organizational priorities, and technology performance.
• Coordinate enterprise technology leadership activities and facilitate resolution of cross-functional dependencies.
• Maintain visibility into key technology programs, risks, resource constraints, and executive decisions.
• Partner with the Enterprise PMO to strengthen portfolio governance, execution discipline, and reporting transparency.
• Drive continuous improvement in technology organizational effectiveness and management practices.

• Financial Management and Technology Investment Optimization• Partner with Technology Finance and enterprise financial leadership to manage annual budgets, forecasts, and investment planning.
• Monitor and or manage technology cost optimization programs, including run-rate reduction, vendor consolidation, cloud optimization, and resource productivity.
• Monitor technology financial performance against budgets, forecasts, and savings commitments.
• Support business case development, investment prioritization, and ROI analysis for strategic technology initiatives.
• Establish financial dashboards and executive reporting that connect technology expenditures to business outcomes.

• Enterprise Technology Transformation and AI Enablement• Support the CIO in developing and executing enterprise technology modernization and AI transformation strategies.
• Ensure alignment with business and technology investment priorities.
• Facilitate alignment between technology shared services, product management, enterprise data management, cybersecurity, and business units.
• Establish governance and performance reporting for enterprise AI investments and adoption initiatives.
• Support organizational transformation efforts focused on AI-enabled productivity, workforce evolution, and scalable technology services.
• Track measurable business value generated through AI adoption, technology modernization, and automation.

• Enterprise Program and Portfolio Execution• Partner with program and portfolio leaders to ensure initiatives have defined outcomes, milestones, accountable owners, and performance measures.
• Identify cross-functional execution risks and escalate issues requiring CIO intervention.
• Drive accountability for the execution of CIO-sponsored programs and organizational commitments.
• Ensure leadership decisions are translated into timely actions and measurable results.

• Executive Communications and Stakeholder Engagement• Develop executive-level communications that articulate technology strategy, accomplishments, challenges, and business value.
• Lead preparation of monthly technology performance reports, quarterly business reviews, and annual strategic updates.
• Facilitate effective communication across geographically distributed technology organizations.
• Support executive engagement with strategic technology vendors, partners, and external stakeholders.
• Ensure consistent messaging regarding technology priorities, transformation progress, and operational performance.

• Organizational Effectiveness and Talent Strategy• Coordinate technology leadership objectives, succession planning, and organizational capability assessments.
• Support resource optimization strategies, including workforce location models, contractor conversion, and strategic hiring.
• Support the development of emerging technology capabilities and future workforce requirements.

• Operational Performance, Risk, and Compliance• Establish and maintain executive dashboards covering technology service delivery, reliability, financial performance, cybersecurity, and transformation outcomes.
• Coordinate operational performance reviews and ensure corrective actions are tracked to completion.
• Support executive oversight of business continuity, disaster recovery, audit readiness, and regulatory compliance initiatives.
• Facilitate enterprise issue escalation and resolution through structured leadership engagement.
• Identify opportunities to improve service delivery, operational efficiency, and business stakeholder satisfaction.

• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.
Consistent with applicable disability, employment, and human rights laws in the jurisdictions in which EVERSANA operates, EVERSANA is committed to providing reasonable accommodations to qualified individuals with disabilities, unless providing such an accommodation would impose an undue hardship or disproportionate burden on EVERSANA. If reasonable accommodation is needed to perform the essential functions of your position, please contact Human Resources.

Department: Digital & Technology
Function: Information Technology
Experience Level: Director