Customer Success Manager
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Job Description
Customer Success
Client Engagement & Support
• Serve as the main point of contact for assigned customers, responding to inquiries and coordinating with subject matter experts to resolve complex issues.
• Build strong relationships and become a trusted advisor by sharing thought leadership, best practices, and strategic guidance.
• Set and manage client expectations, maintaining a high say: do ratio to build credibility and trust.
Platform Expertise & Insights
• Help clients derive significant value from our digital shelf tool through expert application knowledge and strategic use of eCommerce data.
• Provide business context to Strategy & Insights reports, ensuring they are actionable and relevant to client teams.
• Experience working with excel, PowerPoint, Thinkcell and AI tools
Continuous Improvement
• Stay current on industry trends, customer behavior, and competitive landscape to inform marketing strategies and client engagement.
• Use strong communication, influence, and collaboration skills to solve problems and drive customer success.
Requirements
Function: General Business
Experience Level: Mid-Senior Level