German-Speaking POS & Technical Support Specialist (Remote)
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Job Description
Your Role
• As a German-Speaking Technical Support Specialist – Payments & POS Solutions, you'll be the first point of contact for merchants and business partners, delivering professional technical support for payment terminals, POS systems, and payment-related services.
• You'll troubleshoot technical issues, assist with installations and activations, and ensure every customer receives fast, efficient, and high-quality support.
What You'll Do
• Provide professional support via phone, email, and ticketing systems.
• Assist customers with card payment terminals, POS devices, and ATMs.
• Support terminal installations, replacements, activations, and configurations.
• Troubleshoot technical issues, connectivity problems, and payment-related error codes.
• Resolve customer inquiries efficiently while meeting SLA targets.
• Escalate complex technical issues to the appropriate teams when necessary.
• Maintain accurate documentation in the ticketing system.
• Handle portal access requests and perform selected back-office activities.
Requirements
Function: Customer Service
Experience Level: Not Applicable