Senior Data Operations Analyst

About the job

Senior Data Operations Analyst (Reports to: Asst. Manager / Operations Manager) is an Acts as point-of contact between Operations and internal client services / clients to manage E2E operational queries and support to clients. Act as secondary point of contact in the absence of team lead in managing E2E operational queries and deliverables. Delivers databases and output based on client specifications on time and at expected quality as well as engaging with stakeholders

Responsibilities

• Responsible for the timely provision of data with the highest quality according to the agreed service level and requirements
• Process defined reports, schedules and processes by adhering to defined procedures, delivery schedules, and SLAs
• Acts as the clients' advocate within NOC by providing feedback on clients' needs, and challenging internal processes to best deliver on those needs
• Provide constructive input to Process Owners / Team Leads / Operations Manager to optimize and improve Operations effectiveness
• Understanding the relationship of assigned processes to both upstream and downstream processes to guarantee clean data is delivered by eliminating the need for re-work from any Operations team.
Qualifications

• Minimum experience of 1.5 - 2 years and above in operations
• Excellent organization skills, aptitude to work in team and meet deadlines
• A high degree of accuracy, proactivity and attention to detail
• Good analytics skills and aptitude for data and operational processes
• Project management aptitude (critical path, task sequencing, problem solving, etc.)
• Common business language knowledge (English): speaking and writing with fluency

Function: General Business
Experience Level: Mid-Senior Level