Senior Solution Engineer CRM (f/m/div.)
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Job Description
Your contribution to something big:
• End-to-end AI solution development: Design, prototype, deploy and continuously improve Generative AI products and agentic workflows throughout their lifecycle.
• Hands-on implementation: Build and configure prompts, AI agents, workflows and tool integrations using technologies such as Python, enterprise AI platforms and low-code automation tools such as n8n.
• CRM integration: Connect AI solutions with CRM platforms such as SAP Sales & Service Cloud (SAP CX) and Microsoft Dynamics 365 to enable intelligent and automated business processes.
• System integration: Design and implement integrations using APIs, MCPs and webhooks. Define clear interface requirements for CRM and platform teams, including technologies such as OData, REST APIs and Microsoft Dataverse Web API.
• Business and user alignment: Translate business requirements, user feedback and process needs into practical AI solutions while ensuring secure and responsible handling of CRM data.
• Product ownership: Co-own the product lifecycle after rollout, including backlog prioritization, release coordination and continuous improvement.
• Value creation: Identify opportunities to scale successful AI solutions and contribute to measurable improvements in CRM processes across multiple geographies.
Requirements
Function: Engineering
Experience Level: Associate