MSP Programme Manager

The Programme Manager is responsible for the successful operation of the Programme Office in support of Workforce Management Solutions for a client engagement.

Responsibilities

• Provides leadership and direction to a team of Lead Programme Specialists / Programme Specialists, ensuring high performance, development, and accountability
• Responsible for all customer relations and negotiations
• Manages relations with all suppliers
• Responsible for successful achievement of all service level agreements
• Assures that all program personnel are adequately trained on vendor management system provider software and program procedure and policy
• Utilizes program management skills of communication, presentation, time management, organization and planning to successfully achieve program goals and objectives
• Manages all program resources assigned to perform tasks according to plan; sets expectations concerning program performance
• Estimates time frames, quality and quantity of resources required to successfully achieve program objectives
• Assures that Programme Office is managed on budget
• Conducts periodic status checks with customers and team to assess progress against the plan
• Prepares and delivers weekly and monthly status reports to Allegis Group Services and customer senior management on all program activities and issues
• Acts as a liaison between the customer’s and supplier’s senior management
• Resolves all program issues with customer and suppliers as appropriate
• Travel as necessary to support customer activity at key accounts
• Assist in implementation of the Workforce Management Solution at new customer engagements
• Ability to interact and manage complex customer issues

Department: EMEA
Function: Human Resources
Experience Level: Mid-Senior Level