Solution Architect, Asia & Korea

A solution architect designs and validates how specific ServiceNow solutions will meet the customer’s business and industry requirements. The SA brings deep product and industry knowledge and translates the EA’s enterprise direction into workable solution designs for priority use cases.

What you get to do in this role:

• Own solution design for key ServiceNow solutions, such as SecOps, TechOps, AI Control Tower, and Employee Works with HRSD or S2P within the customer’s enterprise architecture
• Run technical discovery, solution workshops, and proof-of-value engagements, and produce solution architecture documents, integration designs, and reference architectures.
• Validate technical feasibility, scalability, security, and data design with customer architects and engineering teams.
• Align the ServiceNow platform strategy with the customer’s wider technology estate, including ERP, cloud, data platforms, and third-party AI.
• Feed field learnings, customer patterns, and reusable assets back to the EA and product teams.
Working relationships:

• Solution Consultants (SCs): Partner with SCs to shape the enterprise architecture narrative in pursuits, validate target-state recommendations, and align solution scope with the account strategy. The EA provides architectural direction and governance; the SC leads day-to-day solution positioning.
• Specialists: Engage product and industry specialists to validate platform capabilities, roadmap alignment, and emerging AI and workflow offerings before they are included in target-state designs.
• Account Sales Executives (AEs): Work with AEs to identify architecture-led opportunities, plan executive engagements, and sequence architecture decisions against deal timelines and buying cycles.
• Customer stakeholders: Build trusted relationships with CIOs, CTOs, enterprise architects, and business sponsors. Facilitate design authority sessions, executive briefings, and architecture workshops that lead to shared decisions.
Industry focus: Each SA aligns to one or more priority industries(FSI, Telco, Public Sector) in Asia, building deep vertical expertise and reusable industry solution patterns.

Department: Sales
Function: Consulting
Experience Level: Not Applicable