Team Manager - Healthcare
Prefer a full account with a password? Sign Up to Apply
Job Description
As a Team Manager, you will lead a team of Customer Service Associates supporting a healthcare account. You will be responsible for driving team performance, coaching employees, and ensuring service excellence while meeting operational goals.
Key Responsibilities
• Lead, coach, and develop a team of customer service professionals
• Monitor team performance and ensure achievement of key metrics and service targets
• Conduct regular coaching sessions, feedback discussions, and performance reviews
• Identify improvement opportunities and implement action plans to drive results
• Manage attendance, productivity, schedule adherence, and employee engagement
• Handle escalated customer concerns and support issue resolution
• Analyze reports and team performance data to identify trends and recommend solutions
• Collaborate with Operations Managers and support teams to achieve business objectives
• Promote a positive, inclusive, and high-performing work environment
• Support company and account-specific initiatives as needed
Requirements
Function: Management
Experience Level: Mid-Senior Level