Field Service Technician

We are seeking a skilled and customer-focused Field Service Technician to support the installation, commissioning, troubleshooting, and repair of hydraulic and electro-hydraulic systems at customer sites. This role is highly hands-on and customer-facing, requiring strong technical aptitude, flexibility, and a willingness to travel. The Field Service Technician plays a key role in ensuring system performance, customer satisfaction, and long-term service partnerships.

Key Responsibilities

• Provide on-site support at customer locations to diagnose, repair, and commission hydraulic and electro-hydraulic components and systems.
• Troubleshoot customer machinery and system performance issues, identifying root causes and implementing effective solutions.
• Develop specialized knowledge of industrial hydraulic and electro-hydraulic machinery and apply this expertise to meet customer requirements.
• Utilize computerized hydraulic diagnostic tools to verify system functionality and control performance.
• Support system testing, commissioning, and validation both in-house and at customer sites.
• Proactively address and resolve complex customer issues and service-related concerns.
• Identify and communicate potential service opportunities or new business needs observed at customer sites.
• Collaborate with Field Service, Inside Service, and other internal teams to ensure effective communication and coordinated customer support.
• Provide labor support to the Bethlehem service shop during peak demand periods, as needed.
• Prepare detailed field service reports, including work performed, materials used, labor hours, and expenses.
• Support other technicians remotely or on-site to ensure timely issue resolution and knowledge sharing.

Function: Manufacturing
Experience Level: Associate