Client Support Specialist

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.
 

Client Support Specialist

Why We Have This Role

As a Client Support Specialist, you will serve in a key client-facing role responsible for implementing, configuring, and maintaining client data ingress, surveying, and reporting solutions throughout the customer lifecycle. You will translate complex client operational needs into precise system specifications and platform configurations. Operating as frontline support, you will triage requests, troubleshoot technical issues, and deliver prompt resolutions to meet implementation timelines and internal SLAs. If you have an analytical mindset, a passion for problem-solving, and a client-centric focus, this role offers an impactful entry point into healthcare technology operations. 

How You’ll Find Success

• Analytical Problem Solver: Analyzes unique client operational requirements and matches them with effective software and surveying configuration solutions. 

• System Configurator: Meticulously gathers requirements, configures platforms, and tests survey products to ensure accurate data ingress and reporting. 

• Clear Communicator: Explains complex technical topics, configuration workflows, and platform capabilities clearly to clients and internal teams. 

• Client-Centric Prioritizer: Manages competing timelines, target project dates, and service level agreements with high attention to detail. 

• Proactive Triage & Escalation: Serves as first-level support to troubleshoot issues quickly, escalating complex cases to subject matter experts or management as needed. 

How You’ll Grow

• Build foundational mastery of healthcare software applications, data ingress pipelines, and survey distribution architectures. 

• Develop best-practice consulting skills by advising healthcare organizations on workflow design and application configuration. 

• Gain valuable cross-functional exposure collaborating with Client Support Leaders, Managers, and technical teams. 

• Establish a strong trajectory toward senior analyst, implementation lead, or account management roles. 

Things You’ll Do

• Configure & Test Applications: Utilize platform tools to configure, test, and validate all patient experience products according to client specs. 

• Gather Client Requirements: Facilitate discussions with business owners to translate operational needs into clear system specifications. 

• Provide Frontline Support: Triage incoming client requests, troubleshoot data/survey issues, and coordinate prompt issue resolution. 

• Advise on Best Practices: Recommend optimal workflow designs and application settings aligned with healthcare industry best practices. 

• Manage Timelines & Deliverables: Prioritize daily workloads to consistently meet client project go-live dates and internal SLAs. 

What We’re Looking For On Your Resume

• 1–2 years of relevant experience in information technology, healthcare, client-facing project management, or operations. 

• Prior experience working within or directly supporting healthcare systems. 

• Bachelor’s degree in Economics, Computer Science, Information Systems, or a related field. 

• Proficiency with Microsoft Office tools (Excel, Word, Outlook). 

• Demonstrated analytical, organizational, and problem-solving skills with strong attention to detail. 

What You Should Know About This Team

• Collaborative Support Model: We work closely as a team alongside support leaders and technical teams to fulfill client requests. 

• Client & Quality Focused: We take pride in high-precision platform setup, rapid issue resolution, and exceptional client satisfaction. 

• Fast-Paced & Dynamic: We handle diverse client requests, system updates, and implementation targets across a wide portfolio. 

• Continuous Skill Development: We encourage active learning on the job to build deep product, data, and domain expertise. 

Our Team’s Favorite Perks and Benefits

• Comprehensive Health & Wellness: Robust medical, dental, and vision insurance packages for you and your dependents.

• Professional Growth & Mentorship: Structured onboarding, product training, and clear pathways for career advancement. 

• Paid Time Off & Holidays: Generous paid vacation, sick leave, and paid company holidays.

• 401(k) Retirement Plan: Competitive matching company contributions to help secure your financial future.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid
 
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
 
​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
 
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
 
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For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, and mental health benefits. For a detailed look at our benefits, visit Qualtrics US Benefits.

Illinois Base Annual Pay Transparency Range$60,500—$73,500 USD

Department: PGF