Process Coordinator

Reporting to the Editorial Services Manager, this role is accountable for the consistent delivery and effective execution of centralised editorial processes in line with agreed operating procedures, quality standards and service levels, ensuring predictable outcomes and an excellent customer experience. 

Working within agreed processes and operational controls, the Process Coordinator manages their workload through established workflow systems, identifies and records defects and process issues, and escalates exceptions where appropriate. They contribute operational insight and improvement ideas to support service quality, process stability and continuous improvement. 

Key Accountabilities:  

• Responsible for the effective delivery of routine operational editorial processes 
• Using the Kanban system, provide day to day process support and independently deliver the required process outputs to high standards of service excellence 
• Contribute operational insight and improvement ideas to support continuous improvement activity, including Kaizen and other problem-solving activity as required. Complete required quality checks and controls, ensuring errors or exceptions are identified, recorded and addressed or escalated in accordance with agreed procedures. 
• Accurately record defects and recurring process issues, providing operational insight to support trend analysis, root-cause investigation and continuous improvement activity. 
• Successfully liaise and communicate with colleagues within and across departments as required 
• Work in close collaboration with colleagues across the team 
• Successfully liaise with external stakeholders as required and work towards customer requirements 
•  Take ownership of personal development, building knowledge of relevant processes, systems and continuous improvement methods. Provide support on projects and tasks to support the team

Function: Writing/Editing
Experience Level: Associate