Operations Manager

Working hours: Monday to Friday 8am to 6pm - 37.5 hrs/week

Overall job purpose:

The Operations Manager will be overall responsible for the day-to-day activities of the screening programme, ensuring robust processes, quality, management of service staff and oversight of the workforce training, accreditation and competency. This will involve working with and across a wide range of stakeholder organisations. The post holder will ensure the programme is delivered in line with national standards and internal targets, providing an excellent screening service with the aim of early detection and prevention of hearing loss.

Main responsibilities  and opportunities:

• Direct line management responsibility for all regional Co-Ordinators, and overall responsibility for staff within the UNHS programme in Ireland.
• Be the main point of contact for the programme with all stakeholders (internal and external)
• Ensure business is operated in a profitable and efficient way.
• To ensure that all records, documentation and audits are actioned and maintained appropriately and in accordance with appropriate legislation, and that confidentiality is maintained at all times.
• Capacity planning, rota management and workforce management.
• Health and Safety assessment and training, risk assessment, business continuity planning, patient complaints/feedback, incident recording and incident investigation.
• Assess and monitor the performance of staff and processes ensuring the quality of service is of a high standard. Encourage and participate in training and educational programmes to enhance staff performance.
• To be accountable for staff management and the overall overview of the screening teams work, monitoring attendance in relation to absence including sickness, annual leave and special leave.
• Overall responsibility and oversight of recruitment, induction, appraisal, succession planning and the continued professional development of staff, with recruitment activity undertaken by the management team. Providing guidance and support to managers throughout the recruitment process and acting as the key escalation point for people matters, working closely with HR on complex issues, investigations and formal hearings.
• The Operations Manager has a responsibility for ensuring the overall running of all aspects of the screening programme, and the overall management of screening staff within the programme.
• Responsible for ensuring overall site/regional P&L;, forecasting, invoicing, validation and monthly reconciliation.
• Responsible for ensuring overall site/regional reporting and feedback on all operational and KPI matters.
• To have a flexible approach to the changing needs of the local service and the company as a whole.

Department: Health
Function: Management
Experience Level: Mid-Senior Level