Process Development Expert
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Job Description
About the Job
As a Global Enablement IV, you will serve as a subject matter expert for SIRVAL/GRFE and related operational processes within NielsenIQ’s production ecosystem. You will lead and support projects focused on data quality, process optimization, and operational excellence while collaborating with local, regional, and global stakeholders across Output, Content, Statistical Operations, and Technology teams.
A key focus of this role is driving AI and ML-enabled process transformation by identifying opportunities to embed innovative technologies into operational workflows. You will partner with cross-functional teams to design, test, implement, and scale solutions that improve efficiency, data quality, and business outcomes, while supporting stakeholder adoption and helping teams embrace new ways of working in an AI-driven environment.
Responsibilities
• Lead AI and ML-driven initiatives to enhance data quality, automation, and operational efficiency.
• Design and implement solutions that optimize SIRVAL/GRFE processes and related platforms.
• Partner with Global Operations and Technology teams to deliver scalable business improvements.
• Coordinate UAT, deployment, and adoption of new tools, processes, and capabilities.
• Monitor performance and quality KPIs to ensure data accuracy and operational excellence.
• Identify opportunities for process optimization, standardization, and continuous improvement.
• Analyze and resolve data, system, and operational issues in collaboration with cross-functional teams.
• Serve as a key liaison between business, operations, and technology stakeholders.
• Maintain process documentation, governance standards, and quality controls.
• Provide technical and functional expertise for platform enhancements and global implementations.
• Drive stakeholder communication, training, and change management initiatives.
• Foster a culture of innovation, collaboration, and operational excellence across global teams.
Requirements
Function: General Business
Experience Level: Mid-Senior Level