Customer Success Insights, Senior Manager
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Job Description
Insights Delivery
• Understanding clients’ marketing and sales strategies, their needs, business problems and opportunities for growth
• Helping clients to understand and define the business issue, understanding the project briefing and preparing hypotheses that can be explored.
• Delivering meaningful insights with actionable recommendations using data based on NielsenIQ’s contractual analytical commitments, ensuring the insights shared help clients develop strategies and measures to grow their businesses.
• Managing client expectations regarding required analyses and commitments to ensure client satisfaction, working closely with clients to align timelines, milestones and outcomes.
• Sharing strategic thought leadership with clients and the latest trends on FMCG and consumer behaviour.
• Acting as "Expert" on topics of strength (i.e.: pricing/promo, range, innovation, etc.)
Support account development via consultative selling
• Ensuring high standards of client satisfaction to support contract renewals in discussions between the client and the commercial team
• Identifying business opportunities with clients and demonstrate how NielsenIQ will be able to address these business needs.
• Supporting Commercial teams in client meetings when advanced client knowledge is needed to showcase NielsenIQ Capabilities
Requirements
Function: General Business
Experience Level: Mid-Senior Level