Experience Team – UX Research Internships – Summer 2027
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Job Description
Team Overview
We are the Experience Team (EX)! We are made up of Product Designers, UX Researchers, Technical Writers, Design Operations, Design Technologists and Visual Designers.
We are successful because of the collective minds of diverse individuals within the Experience Team, contributing to building innovative software that makes workflows smarter. We embrace representation in and from all professional and personal backgrounds and cultures to help propel passion and innovation in all our products.
We are looking for students who want to learn, grow, and take a giant step early in their career, all while making a giant impact. We offer 12-week summer internship opportunities across various business functions.
Our team uses AI across the research lifecycle, from planning and synthesis to reporting. Interns will learn how we apply it with care and may contribute a reusable workflow of their own.
Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team building activities. Additionally, interns will have access to LinkedIn Learning online and dedicated Summer Coach to further grow their careers with us!
Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/
We hire in multiple locations including, but not limited to: Santa Clara, CA, San Diego, CA, West Palm Beach, FL and other geographical areas. Work location will be determined based on team growth strategies.
UX Research Intern
• Represent the needs of customers and their end users, gathered via various research methodologies from discovery through design validation techniques
• Participate in planning and facilitation, analysis and reporting on various research initiatives.
• Communicate your findings through artifacts such as personas, journeys, task analyses, etc. as needed to your core team.
• Partner closely with Sr UX staff to help influence the product strategy and roadmaps with validated user research findings.
• Support design formative or summative validation through iterative usability testing
• Use AI-assisted workflows to speed up planning, transcript analysis, and synthesis, and verify every output against the source data.
• Help evaluate and improve AI-enabled research tools and workflows, and measure their effect on team efficiency.
Requirements
Department: Early In Career
Function: Other
Experience Level: Not Applicable