Senior Reliability Engineer

Join us to build the next generation of cloud-native reliability, release, and test platforms that enable engineering excellence, developer productivity, and high-confidence ServiceNow releases through automation, observability, and AI-driven operations.

What you get to do in this role:

• Design, build, and operate cloud-native engineering platforms for software validation, release validation, and production readiness
• Design and maintain production-like release and test ServiceNow environments that improve release confidence and deployment readiness.
• Build and integrate automated test pipelines, observability, reliability signals, deployment intelligence, and quality gates into CI/CD workflows.
• Develop automation solutions that improve engineering productivity, streamline operations, and reduce manual toil through shift-left engineering practices.
• Build reusable frameworks, self-service engineering environments, test data management, mock services, and developer productivity tooling.
• Design and enhance Kubernetes-based platforms supporting scalable test infrastructure, release automation, cloud-native workloads, and developer self-service.
• Implement automated validation for failure detection, deployment verification, policy enforcement, security checks, resilience testing, and operational health assessments.
• Resolve complex platforms, infrastructure, and networking challenges through software engineering, systems design, and automation.
• Partner closely with engineering teams to improve platform reliability, release quality, cloud-native adoption, and engineering best practices.
• Participate in architecture reviews, technical design discussions, and implementation of scalable, automation-first engineering solutions.
• Influence technical decisions through strong engineering execution, collaboration, and delivery of high-quality platform capabilities.
• Mentor engineers through technical guidance, code reviews, knowledge sharing, and engineering best practices.
• Foster a culture of reliability, automation, operational excellence, continuous improvement, and customer-focused engineering.

Department: Engineering, Infrastructure and Operations
Function: Engineering
Experience Level: Not Applicable