Sr Advisory Solution Consultant - MRD
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Job Description
What you get to do in this role:
• Support product sales as a technical, solution, and industry domain expert within a client-facing sales team pursuing strategic enterprise customers and prospects.
• Bring industry-specific expertise across Manufacturing, Retail, IT/ITES, and/or Telecommunications, with the ability to understand industry operating models, customer journeys, service operations, business processes, technology landscapes, and transformation priorities.
• Translate industry challenges into compelling solution narratives by connecting business outcomes, customer experience, workflow transformation, automation, data, and AI with ServiceNow capabilities.
• Lead executive and technical discovery workshops to uncover customer priorities, operational challenges, transformation opportunities, and desired business outcomes.
• Develop and deliver compelling product demonstrations and solution experiences that reflect real industry scenarios and end-to-end business processes, rather than feature-led demonstrations.
• Engage credibly with senior business stakeholders, CIO/CTO/CBO organizations, enterprise architects, operations leaders, and transformation teams.
• Develop strong client and partner relationships and establish yourself as a trusted advisor throughout the sales cycle.
• Develop solution architectures that demonstrate how ServiceNow integrates with a customer's broader enterprise technology ecosystem, including CRM, ERP, contact center, data, integration, and AI platforms.
• Articulate the role of AI, Agentic AI, automation, workflow orchestration, and data in transforming industry-specific processes and customer experiences.
• Stay current on competitive positioning, industry trends, emerging technology, AI developments, and market differentiation.
• Represent ServiceNow at executive briefings, customer workshops, conferences, industry forums, user groups, partner events, and trade shows.
Requirements
Department: Sales
Function: Consulting
Experience Level: Not Applicable