Experience Team – Associate Technical Writing Internships – Summer 2027

Team Overview  

We are the Experience Team (EX)! We are made up of Product UX Designers, UX Researchers, Technical Writers, Design Operations, Design Technologists and Visual Designers.  

We are successful because of the collective minds of diverse individuals within the Experience Team, contributing to building innovative software that makes workflows smarter. We embrace representation in and from all professional and personal backgrounds and cultures to help propel passion and innovation in all our products.  

We are looking for students who want to learn, grow, and take a giant step early in their career, all while making a giant impact. We offer 12-week summer internship opportunities across various business functions.    

Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/  

We hire in multiple locations including, but not limited to: Santa Clara, CA, San Diego, CA, West Palm Beach, FL and other geographical areas. Work location will be determined based on team growth strategies. 

Technical Writing Intern 

• Creating product documentation for end users and system administrators 

• Learning to author in a variety of environments, primarily DITA/XML 

• Researching, writing, and ensuring the accuracy of content that covers current and future releases of our product 

• Working closely with multiple development teams in an Agile environment 

• Conducting peer reviews of documentation 

• Collaborating with other information developers to produce and share content for different types of deliverables (blogs, product documentation, knowledge base, video)

Department: Early In Career
Function: Other
Experience Level: Not Applicable