Trainer (BMW NA - RSA)
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Job Description
• Facilitates assigned refresher sessions, breakout groups, and knowledge-reinforcement topics when the primary trainer is unavailable or has limited bandwidth.
• Assists with onboarding new hires, supporting nesting programs, and guiding agents through structured learning activities up to certification or recertification.
• Maintains immediate readiness to provide temporary training coverage as scheduled.
• Maintains high standards in your own agent performance (showrate, quality, productivity, compliance, and customer-experience expectations).
• Handles full phone time and production activities when there are no scheduled training, refresher, or learning-related tasks.
Requirements
Function: Training
Experience Level: Associate