Sr Software Engineer

As a Senior AI Full-Stack Product Engineer at ServiceNow, you will build AI-powered product experiences that solve meaningful Field Service Management customer problems. You will combine full-stack software engineering, product thinking, and hands-on AI development to deliver reliable, scalable production capabilities.

What you get to do in this role:

• Own end-to-end development across user interfaces, backend services, AI capabilities, enterprise data, and integrations.
• Partner with product managers, designers, and domain experts to understand customer needs and determine where AI delivers meaningful value.
• Build applications using large language models (LLMs), retrieval-augmented generation (RAG), structured outputs, tool calling, and agentic workflows.
• Develop conversational and multimodal experiences across web, chat, and voice, with attention to usability, context, latency, and reliability.
• Integrate AI capabilities with enterprise APIs, data, and business workflows while enforcing security, privacy, and access controls.
• Design multi-step AI workflows with appropriate autonomy, human handoffs, exception handling, and recovery.
• Develop and refine prompts, system instructions, and tool definitions using evaluations and production feedback.
• Build scalable application services with testing, observability, error handling, and performance optimization.
• Prototype rapidly and turn successful experiments into maintainable production software.
• Use AI coding tools effectively while maintaining engineering quality and security.
• Provide technical leadership, mentor engineers, and establish reusable development patterns.

Department: Engineering, Infrastructure and Operations
Function: Engineering
Experience Level: Not Applicable