Team Manager - Life/Disability Insurance for Taguig

As a Team Manager – Insurance, you will be responsible for leading a team supporting disability, leave management, and insurance-related operations. This role requires a strong background in insurance claims, disability and leave administration, workers' compensation, and contact center operations. You will drive operational excellence, ensure compliance, develop high-performing teams, and deliver exceptional client and customer outcomes.

Key Responsibilities

Leadership & People Management

• Lead, coach, mentor, and develop a team of insurance professionals to achieve performance, quality, and productivity goals.
• Conduct regular performance reviews, coaching sessions, and action planning to improve employee performance and engagement.
• Foster a culture of accountability, collaboration, continuous learning, and operational excellence.
• Identify training and development opportunities to strengthen team capabilities and support career growth.
Operations Management

• Monitor daily operations and ensure achievement of service levels, key performance indicators (KPIs), quality metrics, and client expectations.
• Analyze operational data and performance trends to identify opportunities for improvement and drive business results.
• Develop and implement action plans to address performance gaps and improve customer experience.
• Ensure adherence to established workflows, policies, procedures, and regulatory requirements.
Insurance & Leave Management Expertise

• Maintain a comprehensive understanding of:• Workers' Compensation
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Family and Medical Leave Act (FMLA)
• State Leave Programs
• Personal Leave of Absence (PLA/LOA)
• Life Insurance and Disability Claims Administration

• Provide guidance and support to team members handling complex disability, leave, and workers' compensation cases.
• Interpret and apply medical terminology, insurance policies, eligibility requirements, and claims administration procedures.
• Support resolution of escalated cases and ensure accurate benefit determination and claims processing.
Client & Stakeholder Management

• Build and maintain strong relationships with clients, internal stakeholders, and cross-functional teams.
• Communicate operational updates, business insights, and performance results effectively.
• Collaborate with stakeholders regarding process improvements, client initiatives, policy updates, and business changes.
• Participate in business reviews, calibration sessions, and governance meetings as required.
Compliance & Quality Assurance

• Ensure compliance with client requirements, regulatory standards, and company policies.
• Conduct audits, quality reviews, and process compliance checks.
• Identify risks and implement corrective actions to maintain operational integrity.
• Promote a culture of quality, compliance, and continuous improvement.

Function: Analyst
Experience Level: Associate