Performance Management and Reporting

• Own and lead the end-to-end development and production of Global Delivery Centre (GDC) Quarterly Performance Reviews (QPRs), coordinating inputs from regional and functional stakeholders to deliver timely, accurate and executive-ready content.

• Partner with wider team to translate complex performance, financial, delivery and workforce data into clear narratives, insights and recommendations that support senior leadership decision-making.

• Lead quality assurance across all QPR materials, validating metrics, trends, commentary and supporting evidence to ensure consistency, accuracy and credibility before executive review.

• Continuously improve QPR content, structure and storytelling, incorporating executive feedback and evolving business priorities to ensure reports remain relevant, actionable and aligned to leadership requirements.

• Develop and implement automation solutions, standardised reporting processes and self-service capabilities that reduce manual effort, improve efficiency and increase scalability across quarterly reporting cycles.

• Establish reporting governance and operational rhythms to improve data quality, enhance accountability and ensure sustainable delivery of performance reporting outputs, working closely with senior leads of GDC and HR teams. 

• Building and maintaining Power BI reports and dashboards
• Writing SQL queries to extract, transform and analyse data
• Cleaning, structuring and organising data to ensure it is ready for analysis and reporting
• Investigating trends, anomalies and business questions, and summarising key findings
• Supporting ad hoc reporting and data requests with a responsive turnaround
• Partnering with Senior Analyst to prioritise reporting, analysis and insight requirement

Department: Project Management
Function: Information Technology
Experience Level: Not Applicable