Receptionist

• Is available to register, process and greet customers promptly.
• Checks the daily arrival list.
• Welcomes customers to the hotel.
• Responds to customer requests for information about the hotel and its surroundings.
• Arranges for special services requested by the customer.
• Stays current with developments in the hotel by reviewing the communication; updates log book  and prepares for next shift.
• Provide personalized, courteous service and information to guests.
• Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment.
• Handles incoming guest room reservations.
• Maximize customer satisfaction and utilization of hotel facilities by promoting hotel  outlets and other facilities to guests.
• Is aware, at all times, of current room status and room availability.
• Is fully aware of, and knows how to handle, all current and future hotel promotions.
• Adhere to Hotel and corporate guidelines.
• Maintain confidentiality with all guest information.
• Maintain up to date knowledge on events and activities in the city.
• Natural attitude towards providing excellent quality service.
• Previous experience in a hotel or service industry preferred.
• Excellent time management and organizational skills.
• Result driven.
• Practices ‘Yes I Can’ attitude
• Adheres to RHG's Responsible Business ethics.

Function: Other
Experience Level: Entry Level