REF116429J-Lead Associate - Transactional Quality (Accounts Payable) - Gurgaon (WFO Only) - US Shift (3:30pm to 12:30am)
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Job Description
• Act as the primary point of contact for quality-related queries and escalations from the client.
• Share quality performance reports, error trends, and improvement plans with clients.
• Participate in client review meetings and calibration sessions.
• Provide updates on process quality, SLA adherence, and corrective actions.
• Discuss root cause analysis findings and recommend process improvement initiatives.
• Ensure timely resolution of client concerns and feedback.
• Maintain effective stakeholder communication to drive service excellence and client satisfaction.
• Collaborate with client teams to align quality standards and process expectations.
Requirements
Function: Quality Assurance
Experience Level: Entry Level