Senior Staff Outbound Product Manager
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Job Description
The Employee Workflows Outbound Product Management team connects customer needs to product strategy and go-to-market execution. We work by three principles: customer obsession, endless reinvention, and unreasonable hospitality.
About the role
As an Outbound Product Manager, you own a specific product initiative end to end: its value proposition, go-to-market strategy, and post-launch adoption. Sales, partners, analysts, and customers come to you to understand what your product does, why it matters, and how to win with it. You bring what you learn back to the broader team so each release lands better than the last. You will work closely with inbound product management, product leadership, go-to-market teams, and field stakeholders to align product direction, launch readiness, and adoption outcomes.
What you’ll do
Drive adoption at scale
• Create and deliver enablement for sales, solution consultants, and partners, and keep it current with every release
• Help customers adopt the latest innovation by creating practical content, from industry thought leadership to technical how-to guides
• Partner with the DemoHub and Training teams on demo narratives and SNU courses
• Manage usage definitions and trend analysis to spot adoption barriers and guide decisions
Own voice of customer and market fit
• Articulate your product’s value and differentiators
• Collect, understand, and champion customer feedback to influence roadmap and strategy
• Engage directly with customers on design partnerships, roadmap conversations, and escalations
• Brief analysts and respond to inquiries to establish market fit and inform strategy
• Connect customers to the reference program and storytelling opportunities
Lead go-to-market for your pod
• Serve as your pod’s GTM point of contact and deliver all standard bill-of-material commitments
• Coordinate how new innovations go to market by partnering with the pricing and packaging team to place capabilities in the right SKUs and tiers
• Support strategic sales opportunities and partner with the Deal Desk, Renewal, and Subscription Compliance teams
Translate across functions
• Work fluidly with other product managers, design, engineering, marketing, sales, and customers while keeping the customer and market signal clear
Requirements
Department: Product
Function: Engineering
Experience Level: Not Applicable