Bilingual Agent - No prior experience required!
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Job Description
Are you an excellent communicator passionate about building relationships and connecting with people? Nielsen is looking for a Bilingual Agent to join our Panel Relations team as the primary contact for US panel households. In this role, you will build rapport with participating families, conduct structured interviews, provide basic technical guidance, and ensure the ongoing accuracy and integrity of our global audience measurement data. No prior experience required!
Key Responsibilities
• Relationship Building & Retention: Serve as a trusted advisor to participating families, establishing rapport and addressing concerns to encourage active, long-term participation.
• Interviews & Data Collection: Conduct phone interviews to verify eligibility, collect demographic information, and maintain high standards of sample quality.
• Basic Technical Support: Guide households through remote setup, equipment installation, and basic connectivity troubleshooting (Wi-Fi and home networking).
• Target Achievement: Meet or exceed daily goals regarding recruitment metrics, data accuracy, and participant satisfaction.
Requirements
Department: Customer Support & Implementation (Post Sales)
Function: Customer Service
Experience Level: Entry Level