Customer Service Manager
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Job Description
• Manage the prompt investigation and resolution of complex customer complaints and service disruptions with lasting corrective actions.
• Oversee end-to-end order processing, expedite shipments, communicate pricing/inventory updates, and proactively resolve supply chain bottlenecks.
• Direct daily departmental scheduling, workload coverage, task tracking, budgets, and project timelines to maintain uninterrupted operations.
• Partner with the sales team to meet revenue targets and align operational priorities with long-term business goals.
• Implement, interpret, and audit service policies to ensure quality control, procedural compliance, and seamless cross-departmental coordination.
• Supervise, train, and mentor staff, setting clear roles, conducting performance evaluations, and fostering talent retention and skill growth.
Requirements
Department: Customer Service & Support
Function: Sales
Experience Level: Mid-Senior Level