Application Support French Language
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Job Description
Total Experience: 04–08 Years
Mandatory Requirements
• Fluent in French (Read, Speak, and Write) with working proficiency in English.
• IT/Computer Science background or relevant experience in software development, application support, or other IT-related fields.
• Good understanding of SDLC, software concepts, and IT processes.
• Hands-on experience in SQL for data analysis, validation, and troubleshooting.
• Strong analytical, problem-solving, and troubleshooting skills.
• High learning agility and ability to work independently.
Desirable Requirements
• Knowledge of Retail and Supply Chain business processes.
• Familiarity with IT support concepts and ticketing tools such as Jira or ServiceNow.
• Understanding of application logs, technical runbooks, and SOPs.
Key Responsibilities
• Log, categorize, prioritize, analyze, and track L1 support tickets and operational alerts.
• Perform functional analysis and initial root-cause investigation of application incidents and data inconsistencies using application knowledge, SQL, logs, and existing runbooks.
• Provide L1 application support, leveraging functional and application expertise to troubleshoot, diagnose, and resolve incidents within the defined scope.
• Escalate complex issues to L2/L3 teams with appropriate diagnostic findings and functional impact assessments.
• Coordinate with French-speaking stakeholders and technical teams for incident resolution.
• Maintain and update SOPs, technical documentation, and knowledge base articles.
Requirements
Department: Engineering, Development, Applications
Function: Information Technology
Experience Level: Associate