Team Manager | Healthcare | Provider Data Management

Sutherland is looking for a talented Team Manager / Supervisor to support one of our growing Healthcare programs! If you have the leadership skills along with healthcare domain experience, we want to hear from you! 

As Team Manager you will get to:

• Supervise the daily operations of the Provider Data Management team, including workload distribution, performance management, and staff development
• Ensure provider demographic and credentialing data is accurately entered and maintained in all systems
• Drive the performance of the team, by monitoring productivity, quality, and turnaround time standards
• Provide day-to-day Leadership, coaching and performance management to analysts responsible for provider data maintenance and updates
• Monitor individual and team performance metrics, identify trends and implement action plans to address productivity or quality gaps
• Manage workflow distribution, workload prioritization, and resource allocation to meet turnaround times and operational targets. 
• Partner with client stakeholders and internal teams, including credentialing, training, quality assurance, and operational excellence to resolve issues and improve processes
• Manage attrition, shrinkage, and other critical metrics of the team.
• Support projects involving system enhancements or process automation
• Conduct regular team meetings and individual coaching sessions to communicate performance
• Oversee the processing, validation, and maintenance of high-volume provider data submitted through bulk rosters
• Help the team to analyze roster files to identify missing information, duplicate records, data discrepancies, and inconsistencies requiring resolution
• Utilize Excel and other data analysis tools to manipulate, validate, reconcile and report on large volumes of provider data

Function: Management
Experience Level: Mid-Senior Level