Account Manager- Client Success

As an Account Manager, you'll be at the centre of driving client success, retention, and growth across your portfolio.

You'll take full ownership of the post‑sale relationship, partnering with clients to ensure they unlock real, measurable outcomes through Experian's solutions. You think commercially, sell solutions with confidence, and Experience digging into prospects' pain points and validating the issues they're facing with senior partners will set you up to succeed.

Every day, you'll look ahead—spotting new growth opportunities, showcasing Experian's value in compelling ways, and building a pipeline. You'll work with the Business Development team to progress high‑quality opportunities and keep momentum high across your accounts.

What You'll Bring to Experian

• Exceptional relationship‑building skills, helping you connect with clients quickly and collaborate with Sales, Product, Delivery and Data Ops.
• Sharp time‑management and prioritisation, juggling proactive engagement, renewals and issue resolution with confidence.
• Commercial instincts that cut through, helping you spot upsell and cross‑sell opportunities and understand the value they create for clients.
• A meticulous eye for detail across reporting, forecasting, renewals and day‑to‑day client communication.
• Clear, compelling communication — whether writing, presenting or engaging directly with senior team members.
• Influencing skills that inspire action, both with client execs and our teams.
• A results‑driven mindset, bringing urgency and ownership to renewals, risks and client outcomes.
• Microsoft Office capability, especially in Excel and PowerPoint.
• A proactive, self‑driven approach, while still being a contributor to a high‑performing Client Success team.

Department: Sales & Business Development
Function: Information Technology
Experience Level: Not Applicable