Customer Care II (Voice Process)

Experian is looking for Customer Care Specialists to join our growing Call Center in India, reporting to our customer care supervisors. This is a great opportunity for someone who is passionate about providing excellent customer service, can interpret consumers' written or verbal grievances or disputes, and has computer skills. You are willing to participate in professional development activities to stay current on industry knowledge our standard operational procedures.

What you’ll be doing 

·         Receive inbound calls handling for our different lines of business

·         Performs a variety of activities to ensure consumer satisfaction, including interpreting reports, responding to general inquiries, assisting with fraud alert requests, and processing credit and/or score reports

·         Handles consumer issues. Interprets and analyzes consumers' written or verbal grievance or dispute. Determines the different types of issues contained in a dispute and potentially routes requests to specialized departments for advance handling

·         Educates consumer on dispute management and offer options for immediate resolution

·         Responsible for processing dispute requests that require direct contact to financial institutions for additional investigation, obtaining proof to validate consumers' requests/concerns.

·         Maintains the integrity of the database by ensuring data quality and accuracy.

·         Responsible of process all requests following the guidelines established by the Fair Credit Reporting Act and all appropriate state and country credit regulations.

Department: Customer Service
Function: Information Technology
Experience Level: Not Applicable