Senior Servicenow Engineer

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

The ServiceNow Platform team owns implementations and integrations for our global instance of ServiceNow. As a Senior Engineer, you will be responsible for the architecture, design, and extensibility of our ServiceNow platform that empower LinkedIn’s enterprise operations across IT Operations, HR, Finance, and Workplace systems . You will directly impact the day-to-day experience of LinkedIn’s 17,500+ Employees and Contingent Workforce.

Responsibilities

• Define engineering craftsmanship: Maintain accountability for the integrity of code design, implementation, quality, data, and ongoing maintenance and operations. Be hands-on, self-driven, and continuously learn new approaches, languages, and frameworks. Create technical specifications, and write high-quality, supportable, scalable code ensuring all quality KPIs are met or exceeded. Demonstrate collaborative skills to work effectively with diverse teams.

• Lead the design, development, and optimization of complex ServiceNow solutions leveraging modern platform capabilities, best practices, and extensibility frameworks.

• Architect and govern CMDB and Asset Management solutions, ensuring data quality, normalization, reconciliation, lifecycle integrity, and operational reliability.

• Act as a technical authority across SAM (HAM/SAM Pro), ITOM (Discovery, Service Mapping, Event Management, Health), SPM, and enterprise analytics and reporting.

• Design scalable CMDB models that support ITOM visibility, asset lifecycles, compliance, reporting, and integration with downstream systems.

• Build and optimize Platform Analytics, Performance Analytics, and executive-level dashboards, driving data-informed decision-making.

• Define technical patterns, guardrails, and reference architectures aligned with platform strategy and long-term sustainment.

• Partner with Product Management, Business Stakeholders, Information Security, and Operations to translate strategic goals into robust technical solutions.

• Mentor engineers and provide architectural guidance through design reviews, code reviews, and technical coaching.

• Lead complex troubleshooting efforts, including CMDB health issues, discovery failures, integration bottlenecks, and performance degradation.

• Produce high-quality, audit-ready technical documentation, including solution designs, data models, and architectural diagrams.

Department: Engineering
Experience Level: Mid-Senior Level