Senior Group Manager - Operations
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Job Description
The main purpose of this position as part of the senior management is to lead a team with specialist function. You are customer & client facing & strive to deliver excellent customer experience. You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area.
Key Responsibilities
· Lead a team of operational leaders
· Deliver contractual and commercial performance through cost and profitability management
· Create a high-performing, highly-engaged team through modeling desired WNS leadership behaviours, effective coaching, performance management and recognition
· Build excellent relationships both internally and externally at all levels
· Ensure compliance to all relevant process and regulatory standards
· Control and minimise costs
· Drive continuous improvement and create value by delivering excellent customer experience
Requirements
Function: Customer Service
Experience Level: Mid-Senior Level