Sales Account Manager

We are looking for Sales Account Managers to manage, grow, and retain our business relationships with Automotive Dealers across the United States. You will be reporting to our Inside Sales Director and will be assigned a territory of automotive dealer or dealer group accounts and will manage, retaining, and expanding our account base.

Key Responsibilities:

• Manage account base comprised of franchised and independent auto dealers while providing an excellent customer experience
• Daily proactive client engagement through outbound dialing to ensure clients are using our products, obtaining value, and satisfied with our service
• Respond to dealer requests and inquiries regarding product use, contract and billing questions, customer disputes, and cancellations
• Coordinate your internal partners to ensure client requests are satisfied
• Onboard new dealers that have been sold by Experian Account Executives and resellers. Onboarding includes managing process to ensure product is implemented and provide product training to end-users
• Retain accounts by negotiating contract renewals
• Sell into assigned account base following a sales process
• Present additional Experian product offerings to help dealers meet their goals
• Maintain customer contact database and sales retention processes
• Collect and present voice of customer feedback to product team for product improvement opportunities
• Collaborate and team with peers, including internal and external partners
• Attend trade shows and offsite client meetings
What you'll bring

These roles will retain roughly 800 AutoCheck accounts worth over $6M in annual revenue. Regular engagement while providing an excellent client experience will help the Auto BU retain and grow revenue.

Department: Sales & Business Development
Function: Sales
Experience Level: Associate